FAQ

You can reach us through the [Contact Us] or message us on Instagram @blackn_blue. We’ll respond as soon as we can.

Every pin is carefully inspected before it ships. But because they're handmade and highly detailed, small imperfections can occasionally happen. Due to the limited nature of our releases, all sales are final and we cannot offer exchanges.

Yes, we take on custom work selectively. If you're interested, send us a message on Instagram or email with:

• A photo of your car or logo
  
• A short description or link to your page
  

We’ll let you know if it’s a fit and what it would cost.

Drops happen without a set schedule.

Follow us on Instagram for a minimum 7-day heads-up before each release.

We do not accept returns, refunds, or exchanges.

Please double-check your order details before checking out, especially your shipping address and email.

Yes. You’ll receive a USPS tracking number by email once your order ships.

Please allow up to 3 business days for order processing. Shipping typically takes 3–5 business days within the U.S.

We do not ship on weekends.

If your order hasn’t shipped yet, yes.

Contact us immediately.

If it’s already been shipped, we’ll wait for it to be returned before resending. Re-shipping fees will apply, and original shipping costs are non-refundable.

Most of our pins are limited edition and will not restock.

We operate on a first-come, first-served basis. Adding an item to your cart does not reserve it, checkout fast to secure it.

Yes, we ship worldwide.

Possibly. Contact us with your info and we’ll take it from there.

Shipping fees are non-refundable, even if a package is returned or lost.

If your order is returned due to a wrong or incomplete address, you may choose to:

• Pay to have it re-shipped
  
• Receive a refund for the item cost, minus original shipping